Bob's Watches One-Year Service Warranty - Terms & Conditions
Bob's Watches One-Year Service Warranty
Bob's Watches warranties all watches for one full year from the date of invoice unless otherwise indicated in the listing or invoice.
What is not covered under the Service Warranty
Pocket watches, quartz movement watches, straps, jewelry and accessories are not covered by this warranty. Also, because most mechanical ( and Quartz ) watches do not keep perfect, accurate time, the warranty does not cover watches that run slow or fast, nor does it cover damage caused by wearer abuse or misuse, such as (but not limited to) knocks, dents, crushing, and scratching. The warranty does not cover cracked, scratched or broken crystals, or water damage. Alterations and/or repairs, or custom work done without the prior written consent from Bob’s Watches will render this warranty null and void. Additionally, any attempted repair, modification, or general tampering of the watch by technicians unauthorized by the Company ( in writing ) will render this warranty null and void. The warranty also does not cover wholesale/dealer orders.
The Bob's Watches one-year service warranty is limited to U.S. based customers only. It does not apply to international transactions. All international sales are final.
The warranty is also non-transferable and is only valid for the original buyer.
How do I get my watch repaired under Bob’s Watches One-Year Service Warranty
All warranty repairs must be performed at the Bob’s Watches headquarters in Newport Beach, California by our authorized technicians. Please contact us at 800-494-3708 to obtain written authorization and instructions before sending in your watch for warranty repair.
We will not be responsible for any watches that are sent in to us for repair without prior notice. Bob’s Watches is not responsible for any watches lost in transit for warranty repair.
Bob’s Watches is not an authorized retailer for any of the brands that we carry, including the Rolex Watch Company or its subsidiary, Rolex USA. Bob's Watches is an independent watch dealer and is not sponsored by, associated with, or affiliated with Rolex, S.A or any of its subsidiaries. Bob's Watches only sells pre-owned Rolex watches and provides its own warranties on the watches it sells. The Rolex Watch Company (www.rolex.com) or any of its subsidiaries are under no obligation to warranty-service watches sold by Bob's Watches.